We’re here to help, you can contact iWV Support Team via the following channels:
- Email: firstname.lastname@example.org
- Phone: +65 6868 1199 Option 2
Additionally, there is a web form where you can reach our sales & marketing team at https://iwv.works/contact/
Support request can be submitted directly by email to email@example.com. You will receive an automated email response confirming the receipt of your Support Ticket with a Ticket ID in the subject. Please make sure that the ticket ID is kept in the subject so that we can track your replies.
Raising a support request via email is preferred as a support ticket will be created automatically and you can provide detailed information on issue together with the email.
You can follow up with a phone call to support hotline for attention of on duty support engineer. Please provide the support ticket ID if you have received the automatic reply.
Company Name – Type – Statement
Type: Issue or Query or Request
Statement: Short statement. This can contain brief statement of Issue or Query or Request and if possible, server name/ID, IP address, URL or domain name.
ABC Pte Ltd – Issue – Website www.abc.com.sg down
XYZ Pte Ltd – Issue – Unable to send email
123 Pte Ltd - Request - Password Reset
For request on issue, email content should provide further relevant details such as the following:
Phone support is available for customers experiencing high impact issues where quick resolution is a top priority. When contacting IWV Support Team via phone, please have your Company Name, Server ID, IP address, URL or Domain Name information ready. If you are calling to follow up on your email, kindly provide us with your Ticket ID. Please retrieve your Ticket ID from the automatic response that you have receive.
Contact your Account Manager
If you need assistance regarding product recommendations, solutions, product specifications, equipment and licensing, please contact your account manager. Your account manager works closely with IWV Support Engineers to ensure that you can achieve the goal that you have in mind.